babyTEL Releases Encryption for SIP Fax-over-IP

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babyTEL, an industry leading FoIP (fax-over-IP) provider specializing in SIP technology has just released transmission encryption options. SIP, or Session Initiation Protocol, allows fax users to send and receive faxes in a real-time fashion using virtual phone lines. There are many SIP providers on the market, however babyTEL specializes in SIP-based faxing and has optimized their SIP network for faxing.

babyTEL offers SIP encryption for real-time fax transmission

Earlier this week, babyTEL announced that it now offers encryption for all real-time fax transmissions. The fax experts at MyPaperlessFax leverage babyTEL SIP to provide fax server and RightFax users with highly available and centralized configurations. The extension of encryption options provides an added layer of security to fax transmissions that is fully compliant with HIPAA and SOX regulations making babyTEL SIP fax-over-IP solutions some of the most secure and robust on the market.

In industries such as healthcare, where fax is a mission critical application, organizations must ensure that each incoming and outgoing fax is properly transmitted. If your organization receives most business through physician referrals, failed fax transmissions can often deter a fellow provider from continuing to refer patients to your clinic. The high-availability of fax transmission channels provided by SIP goes a long way to ensure optimization of a fax server deployment that can accommodate high fax volumes. Fax over IP solutions using SIP technology serve as a perfect solution for healthcare organizations by ensuring fax transmission/receipt and provides added levels of security that support HIPAA regulatory standards.

Encrypted FoIP transmission also complement the RightFax encryption module to facilitate end-to-end protection of data both ‘in motion’ and at rest on the RightFax server. And with the ever-growing importance of secure faxing for health care, in particular, there has never been a better time to discuss this innovative SIP/FoIP standard with your RightFax support provider.

Fax Addressing Error Leads to HIPAA Breach

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Faxing errors by an Oregon healthcare provider threatens organization’s HIPAA Compliance efforts. According to CBS’ local affiliate in Eugene, Oregon, a Eugene resident received two patients’ confidential medical records in the past week. Unfortunately, this is not the first time the provider has made this mistake. The man charges that he has received many patient records at his home over the past decade.

RightFax address book for accurate fax transmission

Exposing a patient’s medical records to the public, or to any unintended viewers, is a major breach of patient privacy and of HIPAA compliance. Unfortunately, fax security risks continue to plague nearly all providers, insurers, and other firms that still communicate via paper fax. Healthcare organizations and professionals are devoting large amounts of time and resources to HIPAA compliance in the wake of large-scale healthcare reform. Do not let document and PHI exchange threaten your organization’s efforts to remain compliant and in the good graces of HIPAA auditors!

The RightFax fax server is the healthcare industry’s go-to fax solution for HIPAA-compliant document and PHI exchange. Faxing remains a critical part of healthcare workflow and faxing best practices must be set and followed for healthcare organizations to maintain HIPAA compliance. RightFax provides simple out-of-the-box functionalities that would have helped to prevent the document exchange issues that plagued the Oregon provider. One such feature is the RightFax public address book which allows users to add frequent contacts for prompt and accurate fax addressing. With this feature, healthcare providers can rest assured that their fax transmissions are being received by the correct institution. From inherently secure PSTN transmission to encrypted FoIP protocols to local file protection, RightFax supports the security and privacy safeguards every health care organization needs.

RightFax 10.6: FIPS Compliance Support

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RightFax 10.6 is fully FIPS compliant for governmental agencies

Regulatory compliance standards remain a major consideration for all organizations, no matter the industry. RightFax has served as the go-to-solution for compliant document exchange in healthcare, finance and legal industry. With the release of RightFax 10.6, the fax server solution now supports Federal Information Processing Standards (FIPS), providing a high level of security and compliance for government organizations.

RightFax 10.6 is fully compliant with US FIPS regulations. Compliance with FIPS is a standard, out-of-the-box feature of RightFax 10.6 with no administrator action necessary. Implement or upgrade to RightFax 10.6 to ensure your FIPS compliance of document delivery.

Fax Practices Leave One Amazon Customer Out in the Cold

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Fax troubles cause Amazon to cancel a $6,000 software order and leave one customer thoroughly unsatisfied, according to the Consumerist. When fax is a mission critical operation, as it often is industries such as healthcare, retail or government, successful fax transmission and receipt is of great importance. Any gap or barrier to communication can leave an organization’s customers and partners out in the cold.

Poor fax practices leads to customer outrage


An Amazon customer and Consumerist reader recently purchased $6,000 worth of software from the retail giant. Her purchase could not be verified and Amazon requested that she fax Amazon sensitive banking documentation to verify her purchase. She did so and reluctantly continued to do so on multiple occasions per Amazon’s requests. Amazon provided no confirmation of receiving her fax, leaving the customer concerned of the safety of her confidential information and thoroughly unsatisfied with the retailer. Without sufficient information from Amazon regarding the handling of her sensitive information, the customer was forced to cancel her bank account. The customer never received the software she purchased.



Do not allow poor fax practices to drag your organization or business down. By implementing RightFax, as over 90% Fortune 100 companies have already done so, your customers and partners will never suffer headaches as a result of your fax correspondence. RightFax provides organizations with many tools and features that ensure successful communication, tracking of information and improved customer and partner satisfaction. These features include:

  • Failed fax notifications
  • Full audit trail of fax and user activity
  • Redundancy options to ensure single point of fax failure does not disrupt channels of communication
  • Customizable user permissions to ensure fax confidentiality

These are just a few of the many features of RightFax users leverage to ensure customer and partner satisfaction. While Amazon ultimately refunded the disgruntled customer’s money and provided a $100 gift certificate, the damage had already been done. Don’t allow poor fax practices to come between your organization and your customer base. Invest in a RightFax system and ensure customer and partner satisfaction through reliable and tested document delivery.

RightFax and OCR for Actionable Healthcare Data

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Combining the power of OCR and a RightFax digital fax solution provides almost real-time healthcare data necessary for optimization of healthcare practice management. A recent article on EHRIntelligence.com illustrated the need for actionable real-time data in healthcare. The lack of actionable real time data has left healthcare organizations unable to meet goals as analysis of data is often outdated and leaves organization unable to meet goals and remain competitive. According to David Susskind, VP of Hospitalist Operations at Hospital Physician Partners: “[a] cutting-edge practice management and charge capture tool” were necessary to address the introduction of real time data. ABBYY OCR data capture provides organizations with the tools necessary to improve the effectiveness of care and patient management.

OCR and RightFax for improved healthcare data

RightFax technology provides organizations with a HIPAA compliant document delivery solution that provides OCR technology with a single point for all incoming documents. OCR data capture technology from ABBYY FlexiCapture integrates with RightFax to capture necessary and pertinent fields from incoming documents for population into practice management and EMR / EHR systems. ABBYY FlexiCapture provides automated capture that provides organizations with highly intelligent and accurate capture of data that improves billing processes and ensures that billable services are recorded for payment in a timely manner. ABBYY FlexiCapture provides healthcare organizations the ability to:

  • Automate data processing for exportation into practice management and EMR / EHR systems
  • Reduce claim processing time by 95%
  • Increase cash flow
  • Provide almost real-time, actionable data

ABBYY data capture technology provides healthcare organizations with fast delivery of patient and operational data to improve healthcare decisions and optimize care management. The automation of data capture and population into practice management systems allows organizations the ability to analyze recent processes which is necessary to analyze current practices for the process improvement needed to stay competitive in the healthcare industry.