RightFax and Epic EMR Fax Integration

RightFax integrates with Epic to facilitate compliance, control operating costs, and eliminate analog lines and devices.

And as of 2022, RightFax's Epic-certified connector allows for faxing directly from the Epic user interface.

Furthermore, our Private Fax Cloud® solution is a fully managed RightFax environment based on two decades of best practices for Epic integrations.

Whatever architecture best suits your org, the result is trustworthy, cost-effective, and easily scalable inbound and outbound faxing with Epic or your customized CareConnect deployment. This streamlines scenarios including:

  • Faxing from the Epic Hyperspace client (even via Citrix Virtual Apps and Desktops)
  • Faxing prescriptions from Order Entry
  • Faxed via shared services with Community Connect partners
  • Faxing referral or thank-you letters to physicians
  • Faxing lab results
  • Faxing health information to/from insurers
  • Faxing from OnBase & other Epic-integrated ECM software

RightFax Optimizes Inbound & Outbound Faxing In Epic

Epic-RightFax integration reduces risk exposure while controlling telecom costs.

Analog faxing requires meticulous handling of paper yet provides no meaningful audit trail—let alone access controls. That's why digitizing the entire fax process is isn't just a boon to efficiency, but an essential measure for modern data privacy.

At the same time, it replaces costly analog lines with cost-effective IP or hybrid cloud telephony. And in a Private Fax Cloud implementation, this telephony is delivered preconfigured to avoid >90% of the outbound failures that plague more generic FoIP environments.

All this in a fully digital user experience that works across devices—mobile included. For example, Epic Ambulatory and Inpatient EMR users can expect to:

  • Manage Epic inbound fax delivery to e-mail, web-client, or a network folder
  • Get fax transmission notifications via e-mail, web-client, or printing
  • Leverage use of already existing multi-function printers (MFPs)
  • Build a complete audit trail

How to Fax From Epic With RightFax

Remote and online outbound faxing from Epic is as easy as clicking "Print." With a couple quick keystrokes, the user can promptly and securely fax confidential information to providers, insurers, pharmacies, and other parties.

The exact steps depend on which Epic components you're faxing from, the degree of automation in place, and any integrations with other applications or devices. Below, we'll briefly cover some common ways that Epic users send faxes.

API-Based Epic Integration With RightFax

Any application that can print can also transmit through RightFax. Compared to paper-based manual faxing, that's a big step forward.

But modern provider orgs need extensive workflow integration and fine-tuned automation. That's why OpenText offers several RightFax APIs and integration toolkits.

The most streamlined and flexible option is the Web API. Its RESTful architecture minimizes development time and maximizes platform compatibility.

Additional APIs and native integration tools offer a myriad of other possibilities, too. There is a way—and often several ways—to incorporate RightFax into any conceivable workflow, so your Paperless Productivity® consultant will help you identify the optimal one.

Faxing From Epic Print Server (EPS)

We often advise clients that if their application can print, then it can fax, too. So, for the many organizations that have invested in Epic Print Server, what better way to get value out of this notoriously complex feature than by using it to help eliminate paper faxing?

Removing the need for paper faxing gets rid of much printing in the first place, which in turn allows for simpler EPS configurations. Additionally, faxing directly becomes as transparent and friendly to Epic Hyperspace users as the print process to which they're accustomed—but without all the waste and headaches!

Epic Radiant Fax Integration

Epic's Radiant has proven itself as a world-class RIS for large providers with complex workflows. However, despite its tight integration with Epic's core EMR, Radiant does not offer an equally seamless RIS fax experience. Fax is essential even in processes around digital imaging, but too often the "solution" is an under-engineered online fax service or even a fleet of costly fax machines and MFDs.

As Radiant customers realize the cost and headache of those alternatives, many turn to RightFax for its robust, secure, and scalable fax services. With proper implementation, RightFax gives fax users a smooth, speedy experience that matches the high standard of their Radiant + Epic deployment.

Digital Fax Solution For Epic Beaker LIS

Beaker, Epic's well regarded lab module, is a critical tool for patient care. What's more, it's usually a hub of inbound and outbound fax activity.

Its tight integration with the core Epic system does provide some fax capabilities. But modern, streamlined workflows—like fax automation and comprehensive audit trails—demand a dedicated integration between Beaker and RightFax.

Not only does RightFax directly benefit LIS users and administrators, but it natively links lab faxes with all other "nodes" in the enterprise fax environment.

Importing Documents Into Epic Without Paper

Epic users frequently import not just faxes, but a host of other documents into their EHR.

This is even more prevalent for joint Epic-OnBase customers. Thanks to their tight integration, Epic easily feeds docs into and pulls them from OnBase ECM.

But making these documents available in the first place too often requires printing and scanning—even when the document is from a digital source. Epic's Express Scan utility eliminates this unnecessary printing and scanning.

Epic Express Scan tool for Epic/OnBase document import without printing or scanning

The Express Scan utility lets users print to the Epic Express Scan printer or to the Highland Software Virtual Printer. Then, it delivers the document almost instantly, and totally paper-free, to Epic or OnBase. Virtually everyone is familiar with the usual File > Print process, so adoption is quick and involves minimal guidance.

EpicCare & CareConnect Faxing

Whether you have a long-standing Epic deployment or are just beginning to roll out the latest CareConnect solution (a highly customized system based on EpicCare), there is much to gain and save through RightFax integration. As leading EMR fax experts, we have successfully deployed robust and cost-effective RightFax solutions for Epic users nationwide.

Click here or call us toll-free 1-877 MY FAXING (693-2946) today to schedule a live demonstration and witness how digital fax integration with Epic can ensure HIPAA compliance and minimize operational costs for your organization.

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