RightFax 9.4 Sustaining Maintenance

Posted on by Paperless Productivity Posted in News to Use, RightFax, RightFax SupportTagged , ,

RightFax 9.4 comes into Sustaining Maintenance on May 31st, 2014. At the end of May, OpenText, the manufacturer of RightFax, will no longer support RightFax Version 9.4. What does this all mean? Well, version 9.4 will certainly continue to work and, given the stability and reliability of the RightFax platform, will probably work well. In fact, it is very likely that you would have no idea that it is an unsupported version…until something goes wrong.

rightfax 9.4 Sustaining Maintenance May 31st, 2014

When OpenText no longer supports a version of RightFax, OpenText developers will no longer release subsequent patches or updates to fix any sort of problems that may arise with your RightFax environment. The lack of new updates and releases leaves your RightFax environment vulnerable to significant down time, which can be caused by even a simple Microsoft update. As any RightFax administrator or user knows, RightFax server down time can have a significant effect on customer or client relations.

Protect your RightFax investment and ensure that your fax server environment is as up-to-date as possible. While the RightFax experts at MyPaperlessFax will continue to support your unsupported RightFax environment, upgrading to RightFax Version 10.6 is the only way to ensure that your RightFax environment remains as sturdy and reliable as you’ve come to expect. Contact the RightFax experts at MyPaperlessFax to discuss an upgrade path that makes sense for you and your organization.

RightFax 9.4 Sustaining Maintenance

Posted on by Paperless Productivity Posted in News to Use, RightFax, RightFax SupportTagged , , ,

Pay attention, RightFax 9.4 users! RightFax v9.4 will be in “Sustaining Maintenance” on May 31st, 2013. Sustaining Maintenance means that the software version is no longer under maintenance or supported by OpenText (the manufacturer). Essentially, come June 1st of this year, RightFax 9.4 will effectively be retired in the eyes of RightFax developers and no patches nor version updates will ever be released again. Even the smallest changes to the RightFax environment, such as a Microsoft update, can result in significant downtime without the ability to apply a software patch. If you are still on version 9.4, you should consider exploring your upgrade options.

Upgrading from 9.4 not only protects your organization’s RightFax investment and ensures fax availability, but it also provides some great new features that improve end-user and admin faxing experience. These features include, but are not limited to:

  • Improved FaxUtil responsiveness
  • Enhanced FaxUtil client interface
  • Agnostic web client support
  • Support for Windows 7 and Windows 8
  • Even more server-side and client-side enhancements

While the RightFax experts at MyPaperlessFax will do their best to continue to support your existing v9.4 server solution, remaining on that version will leave your organization susceptible to issues moving forward. Upgrade to RightFax v10.5 and ensure that your fax server environment remains as robust and reliable as every.

RightFax 10.6: Microsoft System Center Configuration Manager

Posted on by Paperless Productivity Posted in News to Use, RightFax, RightFax SupportTagged , , ,

RightFax has always provided administrators with tools to aid in the roll out and management of RightFax on workstations across the enterprise. Prior versions have included “silent” installs of RightFax clients. RightFax 10.6 now supports Microsoft System Center Configuration Manager, or Microsoft SCCM. If you use Microsoft System Center Configuration Manager to update workstations, you now have the ability to install RightFax clients, such as FaxUtil, using the SCCM.

Well, what’s the benefit of this? To start, it provides administrators with tool for simple management of enterprise roll-outs. Using SCCM grants the administrator control over the specific configurations of RightFax to be installed on the workstation. Microsoft System Center Configuration Manager support accelerates patch and update roll-outs to keep your organization up to date on the latest software improvements.

RightFax Auditing Using RightFax FaxDump

Posted on by Paperless Productivity Posted in News to Use, RightFax, RightFax SupportTagged , , ,

RightFax 10.5 offers organizations a multitude of utilities to manage their fax environment. RightFax contains a GUI-based reporting system called FaxReporter which uses Crystal Reports to generate the most frequently requested reports. However, for more in depth data reports, organizations use the RightFax FaxDump utility. FaxDump facilitates reporting through the command line utility FaxDump.exe. FaxDump is a RightFax Administrator Tool that can be found at \\rightfax\AdminUtils\Faxdump.exe on the RightFax application server.

RightFax stores audit log information in a SQL Database throughout multiple SQL data tables. The RightFax FaxDump utility extracts the data from the SQL Database and outputs that data into a CSV file for use by user, administrators, or back-end systems. Some of the data points include information such as:

  • Number of faxes sent or received by a RightFax User
  • Number of faxes sent or received by RightFax Group or Department
  • Number of pages per fax
  • Date and time of each fax that was sent or received
  • Fax cover sheet information

The table below provides a complete listing of the various command line options for FileDump and their corresponding functions.

FaxDump is a command-line utility for fax auditing

By leveraging RightFax FaxDump, clients are able to run reports via Crystal Reports, Excel, Pinnacle or other reporting systems. This data can then in turn be used for provide an organization information to help facilitate cost recovery. “FaxDumped” data can also be ingested into healthcare organizations’ EMR applications such as NextGen, Epic, and Cerner. Administrators can leverage this data to provide many benefits for their organization, including:

  • Cost Recovery
    • Organizations can accurately allocate expenses associated with RightFax for all users or departments
    • Appropriate distribution of costs across the enterprise can free resources within department budgets for upcoming projects
  • RightFax Environment Planning
    • Reporting can help organizations determine if the organization might need more fax capacity

FaxDump is just one of many valuable tools for any organization using RightFax. Administrators with complete, up-to-date fax data at their disposal can maximize the productivity of their system as well as facilitate operational efforts across their organization.