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How Epic + RightFax Consulting Replaces Groans with Granularity

With each Epic deployment, the healthcare industry is that much closer to its streamlined, paperless future. HIPAA compliance improves. Meaningful Use criteria come within reach. Patient care benefits from more rapid and secure communication of essential information.

And one more fax server admin loses some sleep.

Despite Epic’s industry-standard robustness and sophistication, more and more customers find that its fax management–a truly mission-critical functionality even in 21st-century healthcare–does not offer the granular, flexible tools they require.

It’s often a painful surprise that Epic sends a fax server just one single user ID for all fax transmissions. Was that last failure a lab request from a GP in Seattle? A radiology report from the imaging center in San Francisco? A financial document from the CFO in Dallas? As far as failed-fax logging is concerned, it’s all the same.

With such ambiguous information, the unfortunate reality is that failed faxes just don’t get addressed…until somebody urgently calls and asks. And when things have reached that state of urgency, it not only puts telecom administrators in a tough spot, but has the potential to shell out on patients.

What if your failed-fax fiascos could stop for good?

A fax might have failed for any number of reasons:

  • The other side was busy
  • The recipient’s number changed or was mis-entered
  • Or perhaps a more mysterious telecom issue occurred.

Despite errors beyond your control, you may still be responsible for faxing between dozens of departments. Scores of locations. Hundreds of potential sources of private and time-sensitive faxes. Clearly, it’s not enough just to take a wild guess at where a failed fax came from.

Imagine the workflow and care benefits if, instead, each department and location could manage its own failed faxes from Epic.

The crux of the matter is getting around the single-user ID problem and giving the fax server something more granular to track. That would mean that clients:

  • Know exactly when, where, and from whom each fax originated
  • Respond proactively based on real-time knowledge of fax statuses
  • Rely on a strategy trusted by the industry’s largest Epic customers

In decades of combined Epic-RightFax integration experience, the Paperless Productivity® RightFax consulting team has developed a robust method of doing all the above. Our unique and proven approach to Epic fax management means that clients enjoy the same granular, efficient, and responsive that user expect from a sophisticated application.

Additionally, the benefits of a well-integrated RightFax environment extended beyond failed fax management. In fact, they comprise some of the core concerns of modern healthcare organizations.

What if one large part of HIPAA compliance practically took care of itself?

HIPAA has major implications for faxing to and from Epic, including:

  • Verification of the recipient’s number
  • Lock-down of unattended fax machines
  • Document privacy in all stages of communication

These can be burdensome or simply impossible with a non-enterprise-grade fax server (let alone with fax machines). On the other hand, an appropriately configured fax server for Epic eliminates or fulfills all the above.

  • Phonebook lookups support confidentiality by checking for correct numbers
  • Documents are restricted only to authorized viewers, and accompanied by a full audit trail
  • All faxes are encrypted for absolute privacy before, during, and after transmission

When all is said and done, your organization has invested millions or even billions of dollars in Epic in order to help improve the quality of its care. There are security goals, financial goals, organizational goals, and many others, but we all seek a healthcare model in which communications are so secure and reliable that important information never slips through the cracks.

With wisdom gleaned from hundreds of prior deployments and integrations, paired with comprehensive expertise in the telecom and infrastructure layers, our RightFax consultants have the knowledge and insight to support these ambitious goals. Whether or not your organization already uses RightFax, we can help you lay the groundwork for an easily manageable, dependable, and cost-effective workflow.

To learn more about our innovative methodology for fax management in Epic, or to schedule a complimentary consultation or demonstration, please contact a representative today.

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