What Is Enterprise Faxing, Really? (part 2)


Paperless Productivity

Posted on: April 17, 2015

We toss around the term “enterprise faxing” on a regular basis in our blog and websites. However, it’s worth taking a closer look at this phrase to see just what it is—and isn’t. So, for the next few weeks, we’ll very briefly break down some of the most essential attributes of an enterprise fax solution.

Last time, we talked about the nature and necessity of scalable enterprise faxing, and left off with the observation that documents tend to fluctuate not only in volume, but also in source.

That leads to this week’s main point: almost by definition, enterprise faxing must provide for integration with multiple document sources.

A lot of information (but certainly not all of it!) arrives digitally these days. Even in organizations lacking OCR data capture solutions, most papers are eventually scanned, which leads to even more digital volume.

The value of a fax environment that can exploit digital document availability is therefore pretty hard to argue with. And along those lines, since electronic sources include everything from emails to network storage to back-end systems, a broad range of compatibility is awfully helpful. Since the highest-volume customers (e.g., Fortune 500 firms) demand such complex and robust integrations, OpenText has taken fax compatibility to a remarkable level in the latest version of RightFax.

A full listing and explanation of RightFax integrations is outside the scope of this post. For now, suffice it to say that virtually every major workplace application (like Exchange and SharePoint), ERP system, EMR / EHR software, and so forth is covered, either out of the box or via a straightforward module.

Now, one might astutely point out that numerous and flexible integrations are no good if data cannot be kept private. And that’s absolutely true. After all, from finance to law to healthcare, the duties and penalties around compliance are considerable. For that reason, we believe that true enterprise faxing is also highly secure. Next week we will look more closely at the topic of fax security, and meanwhile, we welcome your inquiry!

We’d love to hear more about your own experiences with faxing, both enterprise and otherwise. Whether we’re preaching to the choir or offering a completely different perspective, feel free to chime in!

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