Common RightFax Support Questions: Can I Save Directly to PDF?


Paperless Productivity

Posted on: December 27, 2017

Many clients have inquired whether RightFax supports saving fax images directly into PDF format. This was impossible until quite recently, since TIFF was the only available format for users saving from FaxUtil.

Thankfully, OpenText has heeded the feature requests and decided to debut this functionality in the latest version, 10.6. Best of all, the process is extremely simple, since users need only take the following steps:

  1. Within FaxUtil, open the faxed document they wish to save.
  2. Open the File menu and select Save As.
  3. Choose the PDF option from the menu.

(Again, please bear in mind that only TIFF G3 and G4 formats are offered in versions prior to 10.6.)

Given the longstanding RightFax support for TIFF files, what are the advantages of adding save-to-PDF functionality? TIFF G3 and G4 (the standards for faxes and for scanned images, respectively) date back nearly three decades, and are more limited in the metadata they can store, e.g., by a lack of XML support. Perhaps more importantly for fax users in particular, TIFF documents tend to render lower quality printouts and lower-definition viewing, so end users may find direct-to-PDF support in RightFax quite convenient.

If you are running an older version of RightFax, and users are demanding a simpler way to save to PDF, then contact Paperless Productivity to confirm your active RightFax support and schedule an upgrade to 10.6. We also invite you to learn more about this latest RightFax release in general, or if you’re still stuck in the dark ages of paper faxing, to find out whether a digital fax solution makes sense for your organization.

For more information or to request RightFax upgrade assistance, please contact us today.

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