by
Paperless Productivity
Despite all the innovation in healthcare information exchange, fax isn’t going away. Decades of ubiquity and trust have made it a standard fallback option whenever EHR interoperability is lacking.
Extracting data from faxes is a slow and error-prone task. OpenText Capture reduces error rates and staffing costs by getting patient data accurately and securely off of documents and into workflows. Its optical character recognition (OCR) algorithms and context-aware AI/ML models learn over time, further lowering costs and raising efficiency.
Of course, solid technology alone doesn’t guarantee a strong ROI. It also requires deep healthcare workflow expertise to identify documents/processes with a high probability of success and a direct connection to the bottom line. As a long-time OpenText partner and healthcare sector specialist, Paperless Productivity® specializes in highly targeted, high-ROI data capture solutions that translate into rapid, measurably, and lasting ROI.
Each fax arrives as a flat image. Inside those images lie lab results, referrals, prescriptions, and patient identifiers—all vital data, but trapped on the page. Unlocking that information typically falls to frontline staff who spend countless, costly hours re-keying details into electronic medical records (EMRs). Every keystroke raises the risk of human error, compliance gaps, and ultimately, delays in patient care.
OpenText Fax (formerly RightFax) is the backbone of enterprise fax solutions in healthcare, as well as other highly regulated sectors like finance, law, and public administration.
It brings HIPAA-ready encryption, granular audit trails, and robust access control, while handling virtually unlimited volumes of inbound and outbound faxes. OpenText Fax is also nearing FedRAMP authorization, which will make its hybrid and cloud solutions viable for our nation’s largest and most visible payers and providers.
Crucially, OpenText Fax can preserve familiar workflows that staff already rely on while quietly strengthening security and compliance. Healthcare organizations can close security gaps and prepare for a future of automated document workflows without unnecessary, wholesale disruption.
Secure delivery is only half the battle. The bigger challenge is transforming faxed images into useful data. OpenText Capture uses continuous machine learning and large language models to pull out data points like patient names, MRNs, and diagnostic codes in real time. Its AI features adapt to variations in document formatting and language, reducing the need for manual template updates or intervention.
Furthermore, the Capture engine becomes more accurate over time. As humans intervene to correct ambiguous characters, it quite literally learns, so that what was once a bottleneck becomes a self-improving pipeline for clinical information.
Together, OpenText Fax and OpenText Capture create intelligent workflows with greater cost savings than standalone fax or OCR software. Faxes arrive securely, are transformed into searchable text, and piped into downstream systems with little or no human intervention.
Hours of admin work are condensed into minutes, with full security and a HIPAA-friendly audit trail at every step of the way.
Ultimately, every healthcare organizations aims for better patient outcomes at a lower cost. It’s a matter of competition, of regulatory oversight, and of simply doing right by others.
Automated data capture is one small piece of that enormously complex puzzle. Fortunately, it’s also an area where we have robust tools, clearly defined challenges, and extensive best practices to draw on.
Automated processing cuts operational costs tied to manual entry. It reduces typographical errors that can compromise patient safety. It accelerates the delivery of accurate, complete records to clinicians at the point of care. And it strengthens compliance by embedding encryption and audit trails into every step of the process.
In our experience, how the technology is deployed matters just as much as what technology is chosen. Your partner’s expertise and track record make all the difference.
In three decades of healthcare fax and workflow specialization, we have helped regional and national providers and insurers get fax workflows right. Their teams have slashed data entry costs, bolstered security and compliance, streamlined infrastructure, and greatly reduced turnaround time on critical patient documents.
For the foreseeable future, fax will be part of the landscape. But manual data entry doesn’t have to be. If you’re ready to explore something smarter, faster, and more secure, then contact us today.