Managed Fax: Secure, Scalable & Fully Hosted

Fax remains essential in regulated areas like healthcare, law, finance, and public administration.

But it's traditionally powered by costly, fragile, and time-consuming infrastructure. Think clunky machines, dedicated phone lines, and rapidly aging servers. This drains IT resources, increases compliance risk, and degrades reliability.

Our managed, hosted fax infrastructure frees your team from legacy fax. We deliver fully hosted, cloud-native faxing with built-in compliance, hardened security, and zero on-prem infrastructure.

Hands-Off Deployment & Management

With managed fax, you offload the entire operational burden to our dedicated and highly specialized onshore team. No servers to patch. No analog lines to monitor. No toner, paper, or failed transmissions to triage.

  • ✅ Our team handles hosting, maintenance, upgrades, routing logic, and system health.
  • ✅ Your team redirects time to more strategic work rather than supporting yet another system.

After deployment, regular updates and security patches are transparent. Uptime is monitored 24/7. Support is always on call. From day one, your organization gets reliable faxing with minimal internal lift.

Of course, the managed fax solution needs to fit into your workflows smoothly and intuitively. After decades of work with the underlying fax engine, we've helped clients achieve every imaginable integration via native EHR connectors, countless REST APIs, and more custom approaches for legacy applications.

Built for Security & Compliance

Managed fax protects sensitive communications through end-to-end encryption, granular access control, and comprehensive logging. Every transmission is secured both in transit and at rest using military-grade protocols.

Compliance frameworks supported include:

  • Support for standards including HIPAA, PCI DSS, GLBA, SOX, HITRUST, and more
  • Encrypted storage and transmission (TLS, AES)
  • Role-based access control and user authentication, including single sign-on (SSO) compatibility
  • Complete audit trails with detailed event logs covering every document and system interaction
  • Available multi-site redundancy and disaster recovery

Our managed fax clients reduce risk exposure by ensuring documents reach the right people, in the right format, and with full accountability.

Predictable Costs at Scale

Our managed fax architecture offers the flexibility of a public-cloud SaaS solution, but without the ever-rising costs.

Like purely cloud offerings, our clients can scale on demand while avoiding CapEx, dedicated fax lines, or admin overhead.

Unlike cloud solutions, our approach becomes even more cost-effective at scale, potentially saving 50% per page compared to high-volume SaaS alternatives.

A Purpose-Built Workflow Solution for Regulated Sectors

We've channeled our decades of consulting and implementation experience into the specific needs of clients with mid- to high-volume faxing under heavy compliance burdens. Everything, from telephony choices to end-user training, revolves around providing secure, verifiable transactions that satisfy legal scrutiny.

Healthcare

Connect natively to your EHR or clinical software (including Epic, Cerner, NextGen and dozens more) with HIPAA-ready encryption, logging, and archival.

  • Automate lab result routing
  • Send and receive referrals
  • Transmit prescriptions
  • Handle discharge summaries securely

Law

Exchange contracts, case files, and filings with precise tracking and no data leaks.

  • Encrypted, time-stamped proof of delivery
  • Reliable delivery even during local outages
  • Centralized tracking for all fax transactions

Finance

Securely transmit client and internal forms in a GLBA- and SOX-friendly manner.

  • Send and receive customer forms and loan packets confidentially
  • Automatically route documents for internal approvals
  • Maintain complete, audit-ready metadata and logs

Other regulated industries

Maximize uptime and security while reducing the burden on IT.

  • Support sensitive recordkeeping and communication
  • Meet and measure uptime/service guarantees for key partners or customers
  • Minimize risk with airtight security and end-to-end audit trails

Modern Faxing Without the Maintenance

If your legacy fax environment is growing costly and cumbersome, it may be time to offload it entirely. Our managed fax architecture shifts the day-to-day burden to a dedicated outside team, while your users gain always-on, always-secure communication.

Some of the most recognizable names in healthcare and beyond trust Paperless Productivity® solutions for their most critical documents.

Contact us today to explore deployment options, pricing, and integration possibilities for your own organization.

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