Cover Oregon recently added multiple new fax lines to accommodate high volumes of paper based applications. Cover Oregon was established as the state’s health insurance exchange program as a result of the Patient Protection and Affordable Care Act. The organization had received legislative scrutiny as it failed to address the high number of applications to the new program. Prior to adding these new fax lines, Cover Oregon could only receive up to 500 faxes per day. Hosts of people complained about receiving busy signals while attempting to submit applications via fax. Such can be expected, Cover Oregon has already received over 30,000 paper-based applications.
Cover Oregon is still in an early-state and, as a result, applications are rolling in higher-than normal volumes. With a more flexible faxing solution, Cover Oregon could have accommodated these “peak volumes” with ease and less scrutiny. By employing RightFax Connect, the insurance exchange would have had the flexibility to accommodate a virtually unlimited amount of incoming applications without having to add additional licenses or channels.
RightFax Connect is a hybrid fax solution offered by OpenText. Connect leverages the market leading services, security and features of RightFax fax server technology with the ease and cost-effectiveness of cloud-based telephony. By leveraging RightFax Connect, organizations can accommodate any increases in fax volume and pay based on usage, all while eliminating:
- Phone lines
- Long distance charges
- Channel licenses
- On-going channel license maintenance and support
- Fax boards and media gateways
Compared to the implementation and integration of on-premise fax server applications with an organizations phone system, which can take weeks, those leveraging Connect can be up in running in a matter of hours. RightFax serves as a perfect solution for those looking for fax availability and reliability in order to sustain out of ordinary, peak fax volumes.
