Common RightFax Support Questions: Can I Save Directly to PDF?

Many clients have inquired whether RightFax supports saving fax images directly into PDF format. It was a common frustration for many years, since TIFF was the only available format when saving from FaxUtil.

But as of 2021, RightFax does support saving faxes directly to PDF files. OpenText debuted this functionality in version 10.6 with a simple, three-step process:

1. Within FaxUtil, open the faxed document you wish to save.
2. Open the File menu and select Save As.
3. Choose the PDF option from the menu.

(Again, please bear in mind that only TIFF G3 and G4 formats are supported in versions prior to 10.6.)

Why save to PDF in RightFax?

End-users appreciate RightFax’s save-to-PDF feature support for a couple reasons. First, PDFs support high-quality printouts and higher-resolution viewing than TIFF documents. In addition, PDFs support expansive metadata as XML whereas TIFF G3 and G4 (for faxes and for scanned images, respectively) are more limited in the metadata they can store. They actually predate XML and still do not support it.

If you are running an older version of RightFax, and users are demanding a simpler way to save to PDF, then contact Paperless Productivity to confirm your active RightFax support and schedule an upgrade to 10.6. We also invite you to learn more about this latest RightFax release in general, or if you’re still stuck in the dark ages of paper faxing, to find out whether a fax server solution makes sense for your organization.

For more information or to request RightFax upgrade assistance, please contact us today.