Many fax-heavy organizations face pressure to move information faster, despite the need for manual routing and capture. OpenText’s new Fax Aviator, introduced in Fax Private Cloud 25.4, offers tools to reduce manual review and speed up decision-making.
What is Fax Aviator, exactly, and how can it fit into your broader fax workflows?
AI faxing focuses on applying automated classification, field extraction, summarization, and guided assistance to inbound documents. These functions help convert information on a static page into structured values. When used with RightFax, extracted data can—for example—populate FaxUtil fields and support routing logic with little or no manual handling.
Fax Aviator is a set of four purpose-built AI assistants:
Fax Aviator is a cloud-first addition to the OpenText Aviator platform. As such, these assistants will integrate tightly with other Experience Cloud applications, fitting into their broader push toward AI-enabled data handling and automation.
Even as new assistants become available, data capture is the foundation of Fax Aviator and all similar tools. Reliable extraction provides clean, accurate, and organized data to all destinations, both software and human. This helps reduce corrections, maintain consistent metadata, and support routing without repeated manual sorting.
A capture layer typically receives an inbound fax image, extracts data, and returns structured values back to RightFax. Those values then populate fields, trigger routing logic, or feed into connected systems through existing integrations.
This approach supports:
This method is straightforward, repeatable, and time-tested—and more accurate than ever, thanks to new AI capabilities.
Complex, industry-specific workflows are often the most valuable use cases. Strong candidates are things like:
These usually contain a mix of manually entered data, customer-specific text blocks (e.g., custom payment terms), and extensive boilerplate. AI data capture can quickly and accurately identify the relevant portions and extract their information without elaborate templating or configuration.
Tools like Fax Aviator use more flexible core technology than their predecessors and should prove useful in more diverse capture scenarios. But before moving forward with a pilot, several factors still need to be accounted for:
Our team can help you answer these questions methodically, develop an appropriate pilot project, and eventually move forward with a staged implementation that brings incremental value at every step.
The end goal remains the same: get incoming pages into structured, actionable data as quickly and accurately as possible. And thanks to the breakneck pace of AI innovation recently, Fax Aviator is an exciting new tool to that end.
To learn more about the underlying technology, see how it stacks up against alternatives, or discuss your data capture and workflow goals with a senior consultant, please reach out today.