RightFax vs. OpenText™ Core Fax: What’s the Difference?

The name change from RightFax™ to OpenText™ Fax may cause confusion with another product: OpenText Core Fax.

If you're currently evaluating fax solutions, then here's what you need to know.

Feature	OpenText Fax (formerly RightFax)	OpenText Core Fax
Deployment	On-premises, hybrid, or private cloud	Multi-tenant SaaS
APIs & Integration Tools	COM Facsimile Command Language (FCL) .NET Web Services REST SOAP XML/Java	REST SOAP
Native Connector Highlights	Most EMRs/EHRs Mail servers Most MFPs ERPs	Certain EMRs/EHRs Mail servers Certain MFPs Teams Webex
Pricing Model	Based on licenses, channels, add-ons Optional managed service	Based on usage (via subscription or credits)
Compliance Highlights	GDPR HIPAA PCI DSS SAS 70 SOC 2	GDPR HIPAA ISO 27001 PCI DSS SOC 2
Acquired From	Captaris (2008)	XMedius (2020)

Both products serve similar use cases, support compliance with key regulations, and integrate with some of the same applications and devices.

If purely SaaS architecture is a strategic priority, then Core Fax is the most enterprise-ready (and has the most pleasant and intuitive UI) in that category. It's also tightly integrated with Teams and Webex.

However, OpenText Fax (RightFax) offers more native connectors plus more integration pathways for legacy desktop applications and native Windows features. Perhaps most importantly, it enables absolute data sovereignty for highly regulated firms.

Finally, Private Fax Cloud® is our fully managed RightFax/OpenText Fax platform. It strikes a balance between the hands-off management of a multi-tenant application and the total control and flexibility of a server-based application.

These trade-offs are not remotely exhaustive, and may evolve slightly as OpenText continues to enhance both applications.

Please contact a Paperless Productivity® consultant to walk through all the other technical, financial, and workflow factors that will help you choose the right fax infrastructure for 2025 and beyond.