by
Paperless Productivity
An update is any patch or minor release within your current RightFax version.
Updates are already included in your active Support Plan with Paperless Productivity®.
OpenText issues Updates quarterly to address security vulnerabilities, resolve bugs, and make incremental improvements to existing functionality. Updates preserve all major features and the underlying architecture.
A typical example of Updates, Patches, or Minor Releases could include:
Updates are low-risk and low-disruption. Even so, our engineers apply them only during a scheduled maintenance window with a tested rollback plan, particularly in mission-critical healthcare environments where clinical workflows and even regulatory obligations are at stake.
Your RightFax Support Plan always includes Updates to your RightFax environment. Our engineers apply updates for / with you in an attended session and during the following windows:
An upgrade means moving between major RightFax versions, e.g., from RightFax 20.2 to 24.4. Upgrades are scoped as a distinct project, or they can be expressly covered in your Private Fax Cloud® service agreement.
Basically, an Upgrade is a deployment of a brand new RightFax platform, recovering all Users, User Settings, Metadata, and Fax Images, testing, testing, testing, then cutover after-hours to the new platform. We scope them separately because there may be a substantial gap between previous and current versions. Database schema changes, updated web services APIs, revised connector configurations, and new authentication requirements all need to be accounted for. Keep in mind that third-party integrations—EHR connectors, MFP modules, document management links—may need to be reconfigured or recertified at the same time.
We’ve performed countless successful upgrades in mission-critical RightFax environments, and have got the process down to a science. Our pre-upgrade planning process typically focuses on:
| Update | Upgrade | |
| Scope | Patch or minor release | New major version |
| Covered by Support Plan? | Yes, always | Scoped separately |
| Pre-work required? | Minimal | Significant |
| Integration impact? | Generally none | To be assessed and tested |
| Risk profile | Low | Manageable with proper planning |
From routine patches to major version upgrades, our engineers handle the work—with a tested methodology and coordination built around your schedule.
Whether you’re due for a quick patch or you’re exploring a managed service like Private Fax Cloud®, we can help you understand exactly what’s involved. Contact us to talk through your environment.