RightFax has seen dozens of major releases and countless updates since its release in 1992.
RightFax versions enter sustaining maintenance after a predetermined period, typically about five years. We'll explain what sustaining mainenance is, what it means for users, and how to keep your software current and fully supported.
The latest version of RightFax is 23.4, which was released in December 2023. All versions from 20.2 onward are still under current maintenance, but may enter sustaining maintenance in the coming months.
The following table covers the last couple decades of RightFax versions, so you can confirm maintenance status and start planning an upgrade if needed.
We strive to keep this table up to date, but in the event of any discrepancies, info from OpenText will prevail.
| RightFax Version | Support Status | Sustaining Maintenance Date | Action |
| 23 EP4 (23.4) | Active | December 2028 | None; you’re up to date! |
| 22 EP2 (22.2) | Active | June 2027 | None required, but consider upgrading for new features |
| 21 EP2 (21.2) | Active | August 2026 | None required, but consider upgrading for new features |
| 20 EP2 (20.2) | Active | April 2025 | None required, but consider upgrading for new features |
| 16 EP6 (16.6) | Active | May 2024 |
Upgrade as soon as possible (contact us for assistance) |
| 16 EP4 (16.4) | Active | May 2023 |
Upgrade as soon as possible (contact us for assistance) |
| 16 EP2 (16.2) | Best effort | May 2022 |
Upgrade as soon as possible (contact us for assistance) |
|
10.6 and previous (10.5, 10.0, 9.4, 9.3, 9.0, 8.7, 8.5, 8.0, 7.0, 6.0) |
Best effort | November 2018 or earlier |
Upgrade as soon as possible (contact us for assistance) |
RightFax sustaining maintenance means that OpenText supports that version on a best-effort basis. OpenText no longer sells that versions nor guarantees service packs, patches, or other support/resolution. However, you can still apply any patches that existed but were not applied before sustaining maintenance.
This is in contrast to "current maintenance," which means that OpenText still offers technical support, accepts feature requests, and so forth.
In general, each major release of RightFax is in current maintenance for five years, then enters sustaining maintenance. The exact date may vary by a few months: sometimes later, but occasionally earlier, too.
RightFax usually serves an essential business purpose, so we strongly recommend upgrading several months before your version's sustaining maintenance date. Not only does current maintenance ensure uninterrupted updates and support, but it also grants access to the multitude of new features that comes with each major release.
In sustaining maintenance, RightFax customers retain access to OpenText's Customer Service Portal. Users can still find resources like docs, technical articles, and forums, but cannot access support requests, feature requests, or existing patches or releases.
Many support providers—including our team at Paperless Productivity®—will offer technical support on a best-effort basis. Any code changes, such as bug fixes and security updates, are no longer possible.
You need an active RightFax support contract to upgrade to a current version. If or when your contract is active, you'll be able to download your desired version directly from OpenText. You'll also have access to ensuing updates and patches for as long as your contract remains active.
Most RightFax upgrades are straightforward, but after performing thousands, we've developed some tricks of the trade to minimize downtime and ensure a silky-smooth transition. To verify or purchase support, or to arrange help with your upgrade, please contact us today.
