RightFax & Microsoft Office 365

RightFax adoption is smoothest when it fits into familiar workflows.

And for most organizations, nothing is more familiar than Microsoft 365 (formerly Office 365) email.

RightFax Integration with Microsoft 365: How & Why?

RightFax is the market leader in enterprise-scale Microsoft 365 fax services. It integrates with O365 via an SMTP Gateway or a Web Services connector built by OpenText. RightFax lets Office users create faxes with a single click inside their email client.

It's an essential productivity add-on that provides:

• Fast and fully secure faxing from any location
• Centralized digital faxing with modern authentication standards
• Lower (potentially zero) use of paper, consumables, and analog lines
• End-to-end compliance and audit readiness built into the workflow
• Native integration with your other essential applications
• Intuitive, real-time fax status tracking right inside Outlook

RightFax & Microsoft 365 Email: Under the Hood

If you use Exchange Online, then this integration relies on a lightweight RightFax module called the Exchange Web Services Connector. The EWS Connector uses POP3 and SMTP connections between your mail server and your RightFax instance. Inbound and outbound connections are both encrypted with TLS. As Microsoft has moved away from Basic Authentication, RightFax now supports OAuth for Microsoft 365 user authentication.

A familiar fax workflow in Outlook

Once the integration is configured within Microsoft 365 and within the RightFax server, faxing becomes as easy as email.

This enables familiar, intuitive workflow steps like looking up contacts and attaching files. Likewise, it helps prevent costly errors (and potential compliance risks) such as faxing to a wrong number or omitting critical information from a cover sheet.

The exact steps for end users will depend on your email infrastructure.

• Do you run all email through Microsoft 365 directly, or through a hybrid configuration with a local HUB/CAS server?
• Do users access Outlook from a local installation or from a web browser?
• Is local Outlook configured to use Cached Exchange Mode?

Whatever your email configuration, your Paperless Productivity® consultant will identify the right way to reliably, intuitively incorporate RightFax.

Get Help With Microsoft 365 Faxing

Microsoft 365 and Exchange Online is one of the most common RightFax integrations for enterprise clients. It's a proven way to make faxing seamless, modern, and highly cost-effective—without sacrificing security.

Whether you're planning a RightFax deployment, Microsoft 365 migration, or standalone project, our services team can have your users up and running quickly and with minimal interruption.

Contact us today to review workflow options, verify system requirements, and prepare for a fast and smooth integration.