RightFax 9.4 Sustaining Maintenance

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Pay attention, RightFax 9.4 users! RightFax v9.4 will be in “Sustaining Maintenance” on May 31st, 2013. Sustaining Maintenance means that the software version is no longer under maintenance or supported by OpenText (the manufacturer). Essentially, come June 1st of this year, RightFax 9.4 will effectively be retired in the eyes of RightFax developers and no patches nor version updates will ever be released again. Even the smallest changes to the RightFax environment, such as a Microsoft update, can result in significant downtime without the ability to apply a software patch. If you are still on version 9.4, you should consider exploring your upgrade options.

Upgrading from 9.4 not only protects your organization’s RightFax investment and ensures fax availability, but it also provides some great new features that improve end-user and admin faxing experience. These features include, but are not limited to:

  • Improved FaxUtil responsiveness
  • Enhanced FaxUtil client interface
  • Agnostic web client support
  • Support for Windows 7 and Windows 8
  • Even more server-side and client-side enhancements

While the RightFax experts at MyPaperlessFax will do their best to continue to support your existing v9.4 server solution, remaining on that version will leave your organization susceptible to issues moving forward. Upgrade to RightFax v10.5 and ensure that your fax server environment remains as robust and reliable as every.

RightFax 10.6: Microsoft System Center Configuration Manager

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RightFax has always provided administrators with tools to aid in the roll out and management of RightFax on workstations across the enterprise. Prior versions have included “silent” installs of RightFax clients. RightFax 10.6 now supports Microsoft System Center Configuration Manager, or Microsoft SCCM. If you use Microsoft System Center Configuration Manager to update workstations, you now have the ability to install RightFax clients, such as FaxUtil, using the SCCM.

Well, what’s the benefit of this? To start, it provides administrators with tool for simple management of enterprise roll-outs. Using SCCM grants the administrator control over the specific configurations of RightFax to be installed on the workstation. Microsoft System Center Configuration Manager support accelerates patch and update roll-outs to keep your organization up to date on the latest software improvements.

babyTEL Releases Encryption for SIP Fax-over-IP

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babyTEL, an industry leading FoIP (fax-over-IP) provider specializing in SIP technology has just released transmission encryption options. SIP, or Session Initiation Protocol, allows fax users to send and receive faxes in a real-time fashion using virtual phone lines. There are many SIP providers on the market, however babyTEL specializes in SIP-based faxing and has optimized their SIP network for faxing.

babyTEL offers SIP encryption for real-time fax transmission

Earlier this week, babyTEL announced that it now offers encryption for all real-time fax transmissions. The fax experts at MyPaperlessFax leverage babyTEL SIP to provide fax server and RightFax users with highly available and centralized configurations. The extension of encryption options provides an added layer of security to fax transmissions that is fully compliant with HIPAA and SOX regulations making babyTEL SIP fax-over-IP solutions some of the most secure and robust on the market.

In industries such as healthcare, where fax is a mission critical application, organizations must ensure that each incoming and outgoing fax is properly transmitted. If your organization receives most business through physician referrals, failed fax transmissions can often deter a fellow provider from continuing to refer patients to your clinic. The high-availability of fax transmission channels provided by SIP goes a long way to ensure optimization of a fax server deployment that can accommodate high fax volumes. Fax over IP solutions using SIP technology serve as a perfect solution for healthcare organizations by ensuring fax transmission/receipt and provides added levels of security that support HIPAA regulatory standards.

Encrypted FoIP transmission also complement the RightFax encryption module to facilitate end-to-end protection of data both ‘in motion’ and at rest on the RightFax server. And with the ever-growing importance of secure faxing for health care, in particular, there has never been a better time to discuss this innovative SIP/FoIP standard with your RightFax support provider.

Fax Addressing Error Leads to HIPAA Breach

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Faxing errors by an Oregon healthcare provider threatens organization’s HIPAA Compliance efforts. According to CBS’ local affiliate in Eugene, Oregon, a Eugene resident received two patients’ confidential medical records in the past week. Unfortunately, this is not the first time the provider has made this mistake. The man charges that he has received many patient records at his home over the past decade.

RightFax address book for accurate fax transmission

Exposing a patient’s medical records to the public, or to any unintended viewers, is a major breach of patient privacy and of HIPAA compliance. Unfortunately, fax security risks continue to plague nearly all providers, insurers, and other firms that still communicate via paper fax. Healthcare organizations and professionals are devoting large amounts of time and resources to HIPAA compliance in the wake of large-scale healthcare reform. Do not let document and PHI exchange threaten your organization’s efforts to remain compliant and in the good graces of HIPAA auditors!

The RightFax fax server is the healthcare industry’s go-to fax solution for HIPAA-compliant document and PHI exchange. Faxing remains a critical part of healthcare workflow and faxing best practices must be set and followed for healthcare organizations to maintain HIPAA compliance. RightFax provides simple out-of-the-box functionalities that would have helped to prevent the document exchange issues that plagued the Oregon provider. One such feature is the RightFax public address book which allows users to add frequent contacts for prompt and accurate fax addressing. With this feature, healthcare providers can rest assured that their fax transmissions are being received by the correct institution. From inherently secure PSTN transmission to encrypted FoIP protocols to local file protection, RightFax supports the security and privacy safeguards every health care organization needs.

RightFax 10.6: Collective Environment Updates

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RightFax Collective environments serve as a great way for organizations to ensure business continuity in the event of server failure. RightFax 10.6 now supports new features that make collective environments more stable and easier for administrators to manage. With RightFax 10.6, organizations can leverage up to 12 application servers running in one collective. Versions 10.5 and earlier could only maintain up to 4. The added server support allows for very large, scaled fax server environments for improved disaster recovery and limited down time.

Version 10.6 not only improves the fax servers disaster recovery capabilities, but it also allows for simplified management and implementation of collective server environments. In past versions of RightFax, installation of software onto a collective environment would require manual installation of the software onto each of the various applications server within the collective. The process was time consuming and prone to human error.



With 10.6, an improved Shared Services component allows one-time installation of software. After installation, the software would be copied across the multiple servers for one-time installation. Therefore, installation and management of collective environments is much simpler.