Solution for Health Information Exchange Struggles

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A recent HIMSS report indicated that healthcare organizations continually struggle to institute an effective means of health information exchange (HIE) that improves patient care through increased speed and quality of patient information exchange and decreased cost. Furthermore, the report found that those looking to improve the distribution of PHI are running into budgetary restrictions as other projects are found to be of higher priority.


According to Jennifer Horowitz, Senior Director of Research for HIMSS Analytics, “hospitals clearly understand the value of electronic sharing of health-related information among organizations […] but meaningful engagement between healthcare organizations and easy ways to share patient information, both in paper and electronic formats, still remain a challenge.”
Yet while industry leaders recognize the benefit of successful and dynamic health information exchange, the successful deployment of HIE that improves the quality of patient care through speedy and accurate information exchange is often placed as a lower priority to other projects and do not receive the budgetary resources necessary for adoption.
RightFax serves as a perfect solution to integrate electronic and paper based information exchange. RightFax provides:

  • Stable and tested integrations with all major EMR systems
  • Drastically costs
  • Improves speed of information exchange
  • Is a fully HIPAA compliant
  • Offers certified and encrypted delivery options

RightFax provides a cost-effective solution to bridge the information exchange gap within healthcare organizations that improves the quality of patient care. RightFax provides quick ROI that can be a huge win for organizations looking to extend savings from RightFax to other projects and initiatives.

Rise in Consumer Demands May Have Profound Effect on EMR Development

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EMR development

The emergence of meaningful use mandates and the development of the electronic medical record markets have given rise to newly developed patient care expectations. The immediacy and ease of access to data has increased patient participation in their own care management and has sparked a growing demand in patient participation in self-care. A recent study has shown that while only a third of US consumers currently have full-access to their patient health information, more than eighty-four percent would like all of that data readily available for personal evaluation.



The growing demand for full-access to personal health information can only mean that new expectations and demands for personal care have emerged that may have a profound effect on the course of future EMR development. Kaveh Safavi, MD has already described such an effect on patient-provider relationships to Healthcare IT News : “Just as consumers can self-manage most other aspects of their lives, they expect to take greater ownership of their medical care, and they are willing to switch to doctors who share their values and are willing to provide access to consumer records.” With the rise in patient expectations, may we see a shift in developing EMR platforms that reflect consumer demand?

RightFax for Secure Health Information Exchange

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An increasing trend in Healthcare IT seen by HIT professionals across the industry has been an emphasis on document security. While the HITECH Act of 2009 made strides to strengthen the security of Patient Health Information (PHI), patient records and information remain susceptible to breaches of confidentiality. Distribution of patient health information between providers, pharmacies, and insurers in no different. Today, fax remains the low common denominator when it comes to document and information exchange. Yet traditional fax is inherently flawed when addressing information exchange because there is no way to designate or specify who is handling patient information after the fax is printed on the fax machine.

RightFax for HIE solution

RightFax is specifically designed to maintain the highest levels of document security. RightFax helps healthcare organizations securely send and receive faxes while securing PHI to those that should see this information, eliminating unauthorized viewing of PHI. RightFax is the worldwide market-leading digital fax solution because it couples the security of traditional fax (fax is inherently secure, and a fax is not going to be intercepted by a hacker) with a high degree of auditability. Organizations who use RightFax with Epic, NextGen, Cerner, or other healthcare IT applications are able to realize:

  • Full Control of RightFax User Permissions: RightFax Administrators grant users specific permissions, effectively controlling access to PHI, and determining who can see which fax queues, and what they are able to view (in example, viewing the first page only instead of the entire fax)
  • EMR / EHR Integrations: RightFax provides rock solid integrations with organization’s health record management applications, eliminating the need to print paper documents which would otherwise be easily misplaced or lost
  • Certified Delivery Options: RightFax sends and receives faxes, and also securely send documents and files in their native format (PDF, Word, database, etc). The sender would then receive a notification indicating that the file has been viewed, printed, or downloaded by the recipient
  • Audit Capabilities: Centralized, comprehensive, and electronic audit trails of all sent and received faxes, SMS messages, and Certified Document Delivery

Deploying RightFax is perhaps one of the easiest ways to increase fax document security for organizations. RightFax allows for full control of PHI that is sent or received via fax, SMS, or RightFax’s Certified Delivery Options. Organizations can add a high degree of security over who can see the content of sent and received faxes, or who can annotate and delete a fax message. Organizations with RightFax can be assured that received faxes containing PHI will always be delivered to the intended recipient, every time. Eliminating fax machines and migrating to RightFax reduces the worry around securing PHI, improving HIPAA compliance, all while strengthening the patient-provider-payer relationship.