Common RightFax Support Questions: When Does My RightFax License Reach Sustaining Maintenance?
Presumably, your RightFax support provider has kept you abreast of OpenText’s Sustaining Maintenance schedule. These dates are critical for administrators to understand, so let’s take a moment to review their support implications.
First of all, Sustaining Maintenance does not mean your RightFax license will cease functioning. Rather, it means OpenText will no longer created updates, patches, hot fixes, and so forth. As a strictly hypothetical example, if a Windows update caused issues with the print-to-fax functionality in an Sustaining Maintenance version of RightFax, then users of that version would probably not receive an official solution from OpenText.
Likewise, without recourse to the manufacturer, your RightFax support partner can offer only “best-effort” support. Consequently, we strongly urge our clients to take advantage of the upgrade access to which their support contracts entitle them.
Although the current version of RightFax is 10.6, all versions 10.0 and later are currently supported. Please refer to the following schedule for an overview of RightFax support Sustaining Maintenance dates:
|Version||Status||Sustaining Maintenance Date|
|10.6||Current||TBA (5 yearsfrom release of subsequent version)|
|10.5||Supported||November 11, 2016|
|10.0||Supported||July 17, 2015|
|9.4||Sustaining Maintenance||June 30, 2014|
|9.3||Sustaining Maintenance||December 31, 2011|
|9.0||Sustaining Maintenance||October 1, 2009|
|8.7||Sustaining Maintenance||September 1, 2008|
|8.5||Sustaining Maintenance||February 17, 2006|
|8.0||Sustaining Maintenance||September 30, 2004|
|7.2||Sustaining Maintenance||August 31, 2003|
|7.0||Sustaining Maintenance||October 31, 2002|
|6.0 & earlier||Sustaining Maintenance||June 30, 2000|
Even if your prior version of RightFax is still supported, there are a number of benefits to be gained from upgrading to 10.6, such as:
- Easier hosted telecom integration via RightFax Connect cloud technology
- Compatibility with the latest Office products, including the 2013 editions of Exchange and SharePoint
- Updated connectors for ERP and MFP integration
- Numerous enterprise-oriented features for easier server collective set-up and administration