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Common RightFax Support Questions: What Is RightFax Express?

January 29, 2015

Readers who have come across the new RightFax Express solution may be curious to learn a bit more about the what, why, and how of this new offering from OpenText.

In brief, it’s a very convenient way for would-be RightFax customers to balance the control and sophistication of an all-out enterprise solution with something scaled and priced closer to the needs of a small or medium-sized business. It’s truly an SMB fax server, if you will.

The inner workings of RightFax Express are very similar to the existing RightFax software with which you may be accustomed.

  • Both are fax servers, as opposed to fax services (that point may sound a little pedantic, but it simply means administrative and technical control can remain with the customer, not with a third party)
  • Both offer all the security and reporting protocols you would expect, including an audit trail
  • Both are available in on-site, hosted, and hybrid configurations

However, unlike standard RightFax editions, a plug-and-play RightFax Express appliance is available directly from OpenText. This is a great compromise between local and hosted solutions; it’s generally best for SMBs that want/need full local control of faxing but lack the IT resources to deploy and manage new server software. Furthermore, since few SMBs need RighFax’s more sophisticated features or custom integrations, all of these configurations come at a very competitive price point

All in all, RightFax Express is an exciting option for a whole lot of smaller organizations. There’s some more thorough information on a new page we’ve assembled, and needless to say, we’re here to field your product question, RightFax support inquiry, and everything else. Just drop us a line via the Web or at 877 MY FAXING (877 693-2946). Happy faxing!

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