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RightFax Support Plans

RightFax Support Plans by Paperless Productivity offer RightFax users a multitude of support options, as custom tailored to our clients as their RightFax system. At Paperless Productivity, we believe a RightFax support and maintenance offering is only as good as the people who stand behind it. The Paperless Productivity worldwide technical support and maintenance organization consists of a dedicated team of technical professionals, surrounded by advanced processes and technology to ensure customers enjoy a prompt, accurate response to any technical issue with RightFax Fax Server. Paperless Productivity offers the following support plans

  • 7×24 Premium RightFax Support Plan
  • Premium RightFax Support Plan
  • Brooktrout Next Day Replacement
  • Dialogic Next Day Replacement
 

RightFax Support Plan Benefits

RightFax Support Plans by Paperless Productivity include a multitude of benefits. The various support offerings include different benefits. See which RightFax Support Plan best suits your business or organization’s needs.

7×24 Premium RightFax Support Plan

The 7×24 Premium Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime. 24×7 Premium Support is a worldwide, comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete RightFax support solution. It protects your RightFax investment by including upgrades to subsequent software versions as they become available.

  • Unlimited telephone and Web-based support incidents for the length of the plan
  • 24×7-coverage
  • Access to the Online Assist support portal
  • Complete software upgrades and maintenance included
  • Available worldwide in one and three year terms

Premium RightFax Support Plan

The Premium Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete RightFax solution and protects your investment by including upgrades to subsequent software versions as they become available.

  • Unlimited telephone and Web-based support incidents for the length of the plan
  • Business hours coverage: North and South America: Monday to Friday, 5 a.m. to 5 p.m., Pacific Standard Time (PST) Saturday, 7 a.m. to 3 p.m., PST; Europe, Middle East and Africa: Monday to Friday, 8:30 a.m. to 5 p.m., Central European Time (CET) Asia/Pacific: Monday to Friday, 8 a.m. to 5 p.m., Eastern Australian Standard Time (AEST)
  • Access to the Online Assist support portal
  • Complete software upgrades and maintenance included
  • Available worldwide in one and three year terms

Brooktrout Next-day Replacement

The Advanced Replacement Plan provides customers with a way of maintaining system availability by quickly replacing a faulty fax board. In the event of a board failure, will send a replacement board to the customer via overnight courier with the customer returning the failed board to within 10 days. In most cases, the replacement board will arrive the next business day.

  • Minimize downtime in the event of a fax board failure. Replacement fax boards are available in one-to-two business days, without the cost of stocking on-site spares
  • One-, two- or three-year warranties available
  • Worldwide availability

Dialogic Next Day Replacement The Dialogic Next Day Replacement plan facilitates quick maintenance of system availability by prompt replacement of a defective Dialogic fax board. In the event of a Dialogic board failure, Paperless Productivity will provide a replacement to the customer via overnight courier with the customer returning the failed board to within 10 days. In most cases, the replacement board will arrive the next business day.

  • Minimize downtime in the event of a fax board failure. Replacement fax boards are available in one-to-two business days, without the cost of stocking on-site spares
  • One-, two- or three-year warranties available
  • Worldwide availability

Paperless Productivity also provides one-time RightFax Support for RightFax users not supported by an ongoing plan.

Click here now or call toll-free at 1-877-MY-FAXING (1-877-693-2946) to learn how our expert consultants can address any of your RightFax technical support needs.

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