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Fax in the News: Examining Why We Still Fax

Fax won’t die, as a recent article from Fast Company suggests. And while some folks are relieved, and others a bit dismayed, the cleverest are parlaying the persistence of faxing into the foundation of

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Fax in the News: Back to the Future (of Fax)

Film fans out there might remember the fax scene in Back to the Future Part II. In that 1985 vision of 2015, the protagonist is notified through a flood of faxed pages that he has been

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Common RightFax Support Questions: What Is RightFax Express?

Readers who have come across the new RightFax Express solution may be curious to learn a bit more about the what, why, and how of this new offering from OpenText.

In brief, it’s a very convenient way

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Common RightFax Support Questions: Can You Give Me Some Actual Numbers?

We’re all out to maximize profits. That may or may not be the ultimate purpose of your organization, but it’s more or less necessary for its survival. And we are keenly aware that all fax server

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Common RightFax Support Questions: What’s the Big Deal about Outbound Fax Security?

After last week’s discussion of inbound faxing and HIPAA, it’s time to turn our attention to the outbound side of things. Besides the usual precautions about keeping fax machines physically locked away to guard PHI,

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Common RightFax Support Questions: How Does HIPAA Affect Inbound Faxing?

As the majority of our RightFax support clients are in the health care industry, fax security is a perennially critical topic. It is obvious that protected health information (PHI) needs to be handled with great care,

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Common RightFax Support Questions: What Is a Remote Board Server?

Cloud faxing solutions like RightFax Connect are rapidly gaining in popularity. However, many users are still running in-house fax servers, but turning to virtualization to reduce administrative burden while increasing recovery capabilities. And as virtual

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Common RightFax Support Questions: How Can I Add New Phone Numbers to RightFax Connect?

RightFax Connect is one of the most exciting and innovative developments we’ve seen in faxing in quite some time. For anyone who might be unfamiliar, this allows RightFax to support integration between an in-house

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Common RightFax Support Questions: What Are the Major Technical Changes in RightFax 10.6?

All RightFax support contracts include access to the latest RightFax software version, which is currently 10.6. If your system version has already reached Sustaining Maintenance, then upgrading to a more recent environment will ensure continued

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Common RightFax Support Questions: What Is the RightFax Encryption Module?

Part of our RightFax support service is helping identify opportunities for improved fax security measures. The inherent security of fax provides a solid foundation, since fax calls over telephone lines are not readily intercepted, and

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Common RightFax Support Questions: How Does Fax Security Impact Me?

Besides HIPAA compliance and workflow efficiency, does secure faxing really matter? It turns out it may be part of a far more important security strategy than is often realized.

A recent article shared the astonishing fact

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Common RightFax Support Questions: Can I Save Directly to PDF?

Many clients have inquired whether RightFax supports saving fax images directly into PDF format. This was impossible until quite recently, since TIFF was the only available format for users saving from FaxUtil.

Thankfully, OpenText heeded the feature

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Common RightFax Support Questions: Does RightFax Work with Distributed File Systems?

IT departments frequently choose a distributed file system (DFS) as a means of improving data availability while maximizing redundancy and disaster recovery capabilities. These are particularly important given the business-critical nature of faxing for many companies,

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Common RightFax Support Questions: When Does My RightFax License Reach Sustaining Maintenance?

Presumably, your RightFax support provider has kept you abreast of OpenText’s Sustaining Maintenance schedule. These dates are critical for administrators to understand, so let’s take a moment to review their support implications.

First of all, Sustaining Maintenance

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RightFax 9.4 Sustaining Maintenance

RightFax 9.4 comes into Sustaining Maintenance on May 31st, 2014. At the end of May, OpenText, the manufacturer of RightFax, will no longer support RightFax Version 9.4. What does this all mean? Well, version 9.4 will

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RightFax 9.4 Sustaining Maintenance

Pay attention, RightFax 9.4 users! RightFax v9.4 will be in "Sustaining Maintenance" on May 31st, 2013. Sustaining Maintenance means that the software version is no longer under maintenance or supported by OpenText (the manufacturer). Essentially, come

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RightFax 10.6: Microsoft System Center Configuration Manager

RightFax has always provided administrators with tools to aid in the roll out and management of RightFax on workstations across the enterprise. Prior versions have included "silent" installs of RightFax clients. RightFax 10.6 now supports Microsoft

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RightFax Auditing Using RightFax FaxDump

RightFax 10.5 offers organizations a multitude of utilities to manage their fax environment. RightFax contains a GUI-based reporting system called FaxReporter which uses Crystal Reports to generate the most frequently requested reports. However, for more in

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